Floor Manager

The Floor Manager is vital to ensuring seamless operations in the front-of-house by coordinating staff, managing tables, and maintaining exceptional customer service. Z-Cloud POS simplifies the Floor Manager’s tasks with tools like table management, order tracking, and real-time status updates. The system enables efficient allocation of tables, quick resolution of customer issues, and coordination with the kitchen through integrated communication. With Z-Cloud POS, Floor Managers can optimize workflows, enhance customer satisfaction, and ensure the front-of-house team works harmoniously to deliver outstanding dining experiences.

The Z-Cloud POS system offers several features that can address issues faced by a Floor Manager, particularly in the areas of table management, order accuracy, customer service, and staff coordination. Here's a breakdown:

• Table Management:
  • The system allows for the creation of floor plans, allowing the floor manager to visualize table layouts and manage seating efficiently.
  • The system allows for the addition of tables, and can assign the number of persons that can sit at each table.
  • The system can filter tables by area or floor.
  • The system allows for the assignment of a number of persons to a table.
  • The system can restrict table selection on an ongoing table if it is already at capacity.
  • The system supports an interactive custom area plan as per the customer's floor, and allows the addition of custom image objects, drawing objects, and text objects.
• Order Accuracy and Management:
  • The system's POS interface allows for the selection of order types (Dine-in, Take Away, Delivery) before adding items to the cart. This ensures that orders are categorized correctly.
  • The system allows for the entry of customer information, including delivery addresses, which can help to ensure order accuracy.
  • The system can automatically apply service and delivery charges based on order type, which can help to ensure that customers are charged correctly.
  • The system has a running order section to monitor active orders.
  • The system allows for order modification, including the ability to add new items, change quantities, and add preparation notes.
  • The system allows for the printing of bills for customers before invoicing.
  • The system can split bills, which is useful when multiple people are at a table and want to pay separately.
  • The system has a function to view order details.
  • The system will show a modal to select an order type if no default order type is selected.
  • The system can print KOTs automatically or via a browser popup.
  • The system can reprint KOTs for all items or new items.
• Customer Service:
  • The system supports self-ordering through QR codes, which can enhance the customer experience and reduce staff workload.
  • The system has an online ordering system that allows customers to place orders through a URL, which can improve customer convenience.
  • The system has a reservation feature, which allows customers to make reservations in advance.
  • The system has a customer loyalty program, which allows the floor manager to incentivize repeat business.
  • The system can send SMS messages to customers, which can be used for marketing or customer communication.
  • The system displays order status on a digital screen, which can help to notify customers when their orders are ready for pickup.
  • The system supports multiple payment options in one sale.
  • The system allows for the addition of waiter tips.
  • The system tracks customer due balances.
• Staff Coordination:
  • The system has a waiter panel that notifies waiters when orders are ready, which helps to improve staff coordination and customer service.
  • The system has a kitchen panel, which helps to communicate the status of orders to the kitchen staff.
  • The system allows for the creation of user roles, and access control, which allows the Floor Manager to control which employees have access to specific features.
  • The system allows users to check in and check out, and tracks attendance.
  • The system allows the selection of a default waiter for an outlet.
• Reporting and Analysis:
  • The system provides various reports, including food sales reports, daily sales reports, detailed sales reports, and waiter tips reports, which allows the Floor Manager to monitor performance and make informed decisions.
  • The system tracks order cancellations and deletions with a log and reporting feature.
  • The system has a register report that can be used when closing the register.

By utilizing these features, a Floor Manager can streamline operations, improve customer service, coordinate staff effectively, and ensure that the restaurant runs smoothly. The Z-Cloud system provides the tools necessary to manage the dining area of a restaurant efficiently.