Modifying Running Orders

With Z-Cloud POS, managing and modifying running orders becomes effortless and efficient. This feature allows you to make real-time adjustments to active orders, such as adding or removing items, updating quantities, or changing preparation notes, without disrupting workflows. Whether it’s handling customer requests or correcting errors, Z-Cloud POS ensures a seamless dining experience. The system tracks every modification, providing a clear audit trail for better accountability. Empower your staff to deliver exceptional service and handle dynamic order changes with ease using Z-Cloud POS.

The Z-Cloud RMS offers a flexible system for modifying orders after they have been placed. This functionality is accessed through the "Modify Order" button in the running orders section of the POS screen. Users can update the quantity of existing items, add new items to the cart, or remove items entirely. The system also allows for the addition of preparation notes for the chef, which are displayed on the KOT and the kitchen panel. These modifications trigger updates to the KOT and kitchen panel, ensuring that the kitchen staff is aware of any changes to the order. Importantly, the system prevents item removal if the chef has already started cooking, maintaining order integrity and reducing waste. This comprehensive order modification process ensures customer satisfaction and efficient kitchen operations by allowing for adjustments while maintaining control and preventing errors.

The Z-Cloud POS system provides several features to modify running orders, addressing common issues such as customers adding new items, changing quantities, adding preparation notes, or canceling items. Here's a detailed explanation:

• Accessing the Modify Order Feature:
  • To modify a running order, you must first select the order from the running order section and then click the "Modify Order" button.
• Modifying Order Details:
  • Updating Quantities: The system allows you to adjust the quantity of any item in the order as per the customer's request.
  • Adding New Items: You can add new food items to the order.
  • Adding Preparation Notes: You can add preparation notes for the chef for any food before they start cooking. These notes are visible on the KOT (Kitchen Order Ticket) and the kitchen panel.
  • Removing Items: The system allows you to remove items from the order before the chef starts to cook them.
• Integration with Kitchen Operations:
  • Kitchen Panel: The system shows preparation notes in the kitchen panel.
  • KOT Printing: When modifying an order, you can choose to print a KOT with all the items or only the new items and updated quantities. This is useful if you've already printed the initial KOT.
  • Status Change: If an item's cooking status has been changed in the kitchen panel (e.g., marked as "Cook"), the system prevents removal of that item from the order.
• KOT Reprinting:
  • The system allows you to reprint the KOT (Kitchen Order Ticket) if needed.
  • When reprinting the KOT, you can choose to print all items or only new or updated items.
  • The "New Items" option ensures that only modifications (new items or quantity changes) are printed on the KOT.
• Order Modification Prevention:
  • If the chef has marked an item as "Cook" on the kitchen panel, the system does not allow the cashier to remove that item from the cart.
  • Similarly, customers cannot cancel an item once the chef has started cooking it.
  • In the case of a "Pre-Payment" order, the system will not allow any modifications since the customer has already paid the bill.
• Future Orders:
  • For future orders, the system allows you to modify the order before setting it to a running order.
• Order Details:
  • The system also includes a detailed view of the selected order using the "Order Details" button which can be selected from the running order list.

In summary, Z-Cloud provides a flexible system for modifying running orders, allowing for changes in quantities, addition of new items, insertion of preparation notes, and removal of items before cooking begins. This is coupled with features like kitchen panel integration, KOT reprinting, and prevention of unauthorized order alterations to ensure accuracy and efficiency in managing restaurant operations.