Loyalty Points

Boost customer retention and satisfaction with Z-Cloud POS’s Loyalty Points feature. Reward your customers for their purchases by offering customizable loyalty programs that encourage repeat visits. Easily set point accumulation rules, redemption options, and exclusive rewards tailored to your business needs. Track customer activity and spending habits with detailed insights to refine your loyalty strategies. With Z-Cloud POS, building long-term relationships with your customers is simple and effective, helping you drive repeat business and increase customer loyalty.

The Z-Cloud POS system addresses the issue of customer loyalty through a dedicated loyalty points system designed to encourage repeat business. Here’s a detailed look at how the system handles loyalty points:

• Loyalty Program Setting:
  • The system has a setting to enable or disable the loyalty program.
  • This allows the restaurant to control when loyalty points are earned and redeemed.
  • The system allows setting the minimum loyalty points required for redemption. This prevents customers from redeeming very small amounts of loyalty points.
  • The system allows defining the loyalty point rate, which specifies how much each loyalty point is worth in terms of currency. This provides a clear value for the customer's earned points.
• Earning Loyalty Points:
  • The system allows you to set loyalty points for individual food menu items. This allows the restaurant to offer a variety of loyalty earning opportunities.
  • When a customer places an order that includes food items with loyalty points, those points are credited to the customer's account.
  • Loyalty points are only awarded to customers who are not “Walk-in Customers”.
• Customer Loyalty Account:
  • The system keeps a record of each customer’s loyalty points.
  • Customers can earn points from the first purchase, but available loyalty points will be visible from the second order onward.
  • The system will display the available loyalty points in the customer's account during the order process.
• Redeeming Loyalty Points:
  • Customers can redeem their loyalty points during the payment process.
  • The system allows for using both loyalty points and other payment methods together in one order. This provides flexibility in payment.
• The system will not allow the use of loyalty points if the total is less than the set minimum amount.
• The system automatically calculates the amount of discount based on the loyalty points and the defined loyalty point rate.
• Reporting:
  • The system provides an available loyalty point report, and a usage loyalty point report, providing insights for business owners.

In summary, the Z-Cloud POS system offers a comprehensive loyalty points system that includes the ability to enable/disable the loyalty program, set point values and minimum redemption amounts, award points per menu item, track customer accounts, allow redemption, and provide reports. This helps encourage customer loyalty and repeat business.